Next Line

Legal

Terms and conditions

The terms for using this website, and a plain-English summary of how our services work. Last updated 10 October 2026.

1. About these terms

This website is run by Next Line AI Limited, a company registered in England and Wales (company number 16936611), whose registered office is at Meadow Brae, Stunts Green, Herstmonceux, Hailsham, BN27 4PN (“NextLine”, “we”, “us”). You can contact us at info@nextlineai.co or on 01323 692300.

By using this website, you agree to these terms. If you don’t agree, please don’t use the site.

2. Using our website

You may use this website to learn about our services and get in touch with us. You must not:

  • use the site in any way that breaks the law or is fraudulent
  • try to gain unauthorised access to the site, its server or any connected system
  • send spam, viruses or any harmful code through our forms
  • copy, scrape or reuse our content, design or code without our written permission

We try to keep the site available and accurate, but we can’t promise it will always be uninterrupted or error-free. We may change or remove content at any time.

3. Information on this website

The content on this site is general information about our services. It isn’t a contract or an offer.

Figures such as lead numbers and response times are averages from the estate agency where we build and test our systems. Results vary from month to month and from agency to agency, depending on things like your area, budget, offer and how quickly your team follows up. They aren’t a promise of any particular result for your agency.

The package recommendation from our “Build your package” form is a starting point for a conversation, not a quote. We’ll confirm the right package and price with you on a call.

4. How our services work

If you become a client, our services are provided under a separate written agreement, which you’ll receive before you sign up. If anything in that agreement differs from this page, the agreement applies. In summary:

  • Packages and prices. We offer Bronze, Silver and Gold packages and a range of add-ons. Prices are confirmed on your call and in your agreement. We’re not currently VAT registered.
  • Minimum term. 3 months, then rolling monthly. Either side can end the agreement after the minimum term with 30 days’ written notice.
  • Setup. Any setup fee is paid upfront, before work begins.
  • Ad spend. Advertising is paid by you, directly to Meta or Google, from your own ad accounts and card. We never mark it up and it never passes through us. Ad spend isn’t refundable by us.
  • Your accounts and data. You own your ad accounts, your pages and your leads. We access them only as needed to provide our services.
  • Your content and approvals. You’re responsible for the accuracy of information about your agency and properties, for approving ads before they run, and for meeting the rules that apply to your agency.
  • Meta’s and Google’s rules. Ads run on Facebook, Instagram and Google and must follow each platform’s advertising policies. Meta and Google can reject, limit or change ads and their delivery, and we can’t control their decisions.
  • Your leads and calls. We generate and follow up leads. Turning them into valuations and instructions depends on your team, so the results of each lead aren’t something we can guarantee.

5. Intellectual property

The content of this website, including text, design, graphics and code, belongs to us or our licensors. You may view and share pages for your own use, but not copy or reuse them commercially without our permission.

As a client, you keep ownership of your brand, your property details and any footage of your team. What we create for your campaigns is covered in your agreement.

6. Links to other websites

Our site may link to other websites. We don’t control them and aren’t responsible for their content or how they use your information.

7. Our liability

Nothing in these terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.

Otherwise, we aren’t liable for any loss arising from your use of this website, or from relying on its content, including loss of profit, business or opportunity. Our liability as a service provider is set out in your client agreement.

8. Your privacy

We handle personal information as described in our privacy policy.

9. Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Please check back occasionally.

10. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.